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    CartRocket.com Contact Form

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    Most Asked Questions
    Who is behind Cart Rocket?

    Cart Rocket was founded by Garrett Pierson and Scott Brandley, creators of Shopper Approved - the #1 customer rating and review company in the United States. They help clients such as 1800Flowers.com, Quicken Loans, B&H Photo, NameCheap.com, 1800Contacts.com, and over 2,500 other companies to collect, manage and display 5-Star reviews in Google, Yahoo and Bing.

    Garrett and Scott launched Cart Rocket because website and shopping cart abandonment are the leading causes of lost traffic and sales for virtually every merchant online. Cart Rocket is the most effective, long-term, affordable solution to this problem, and has helped to save their client’s tens of thousands of sales.


    Is Cart Rocket easy to install?

    Yes. You simply setup your campaign, and then add one line of code to the pages that you want the campaigns to display on. You also add one additional line of code to your ‘Thank You / Confirmation’ page to track the conversions. It only take a few minutes to be completely up and running.


    Can I customize the Cart Rocket pop-ups?

    Yes. There are several things you can customize, including all of the text and all of the color pallets to precisely match your website’s look and feel. You can also add your own custom sidebar scrolling image if you like. In addition, you can also add your website name or logo to the bottom left-hand corner.

    If you would like custom design and campaign work you can purchase a setup fee with one of our sales reps. Call 1-800-264-4059 Ext 1


    What are the different Cart Rocket Campaigns?

    Page Saver- Cart Rocket’s Page Saver instantly improves exit and bounce rates on your landing pages by displaying helpful information, special promotions, discount offers or any other engaging content to help re-ignite your customer’s interest and convince them to stay on your website.

    Social Stack- This option allows each visitor stack up to 3 coupon codes in exchange for 3 social actions. The Social Stack allows unique visitors to share your webpage with their friends and circles in order to access the maximum discount offered.** Cart Rocket’s Social Stack allows you to offer discount incentives to your visitors in exchange for a Like, Share, +1 or Tweet. These social actions promote your website for free across all of the major social networks. Plus, 1/3rd of the customers that promote you end up buying from you.

    Cart Saver- This option offers a discount only when a visitor motions to exit their shopping cart. It will only appear for unique visitors who have not already taken a social action to gain access to another discount. Having an instantaneous discount will greatly lower cart abandonment, and boost sales. Cart Rocket’s Cart Saver instantly lowers your cart abandonment by displaying special discount offers to your customers the instant they attempt to abandon their shopping cart. Statistically, 37% of these customers stay and buy - saving you a significant number of sales.

    Email Boost - ‘Email Boost’ gives you the ability to collect customer emails in exchange for a discount, allowing you to automatically create a fresh, continual stream of engaged visitors to sell to. Plus, Email Boost integrates with all of the major email service providers.

    Custom Contest- ‘Don’t want to give away discounts? The ‘Custom Contest’ is a great alternative! With the Custom Contest, you can give away virtually anything and collect a social action, along with each visitors name, email and phone number with every entry.

    Simply Social- If you own a blog, or simply just want to collect social actions on your website without any incentives, then ‘Simply Social’ is a great option. This is particularly useful for informational type websites.

    **Depending on the setup of your website’s shopping cart, the coupons acquired can be used all at once within a single purchase, or individually with only one coupon per transaction.

    See examples of the campaign types here - http://cartrocket.com/#graphics


    How does Cart Rocket compare to the competition?

    While there are other companies that offer comparable services, they only offer single tools instead of the all-inclusive software solution we provide. But, if you were to group our competitors together as a whole, here’s how our services compare:

    - Cart Rocket is the only company that bases their exit technology on heat mapping spheres instead of the browser plane. This enables you to see exactly where each customer attempted to leave (red circles), and also shows you which customers were leaving, saw Cart Rocket, and decided to stay and buy (green circles).


    - Cart Rocket gives you the ability to trade discounts for up to 3 social actions per visitor, allowing you to ‘stack’ promotions in order to maximize your social impact. Other services only trade one discount for one social action.


    - Cart Rocket is smart and strategically displays or hides the Page Saver, Social Stack and Cart Saver based on what each customer has seen. Other services can’t do this since they don’t have multiple tools all in the same solution.


    - Cart Rocket gives you the ability to run A/B testing on every campaign you create, which gives you the ability to test different campaigns against each other to see which one converts the highest. Other services don't offer split testing, which forces you to guess instead of basing your decisions on actual data.


    - Cart Rocket's simple, Pay-As-You-Grow pricing gives you full access to our entire suite of services at a great low price, starting at only $47/mo. Other companies charge you up to 20% for every sale they save, or gouge you with hefty monthly fees of $4,000 to $6,000/mo.


    - Cart Rocket offers low-cost ‘Done For You’ set up and graphic design services. By providing you with a dedicated account manager to set up your campaigns, and full access to our expert design team to create stunning offers, you get the maximum results possible in the fastest amount of time. Other services have a learning curve and take time to get up and running, requiring you to set up your own accounts, build your own campaigns and design your own graphics.


    How does the Pay-As-You-Grow pricing work with the 30 Day Free Trial?

    When you first sign up for Cart Rocket, you have 30 days to put Cart Rocket to the test (no credit card necessary unless you purchase a setup fee). Once the 30 days are up, if you like the results you’re getting you simply add a credit card to your account to continue.

    The great thing about our Pay-As-You-Grow pricing is that you only pay for Actions* that are collected, which means that we don’t get paid unless you get results first.

    *An action is any Cart Rocket event that is physically triggered by a visitor. Actions are cumulative and do not reset each month.


    Do I have to use the main Cart Rocket discount popup in conjunction with the Cart Saver, or can they be used separately?

    They can be used separately. The Cart Rocket system is smart, so if a visitor takes a social action from the initial offer, then the Cart Saver won’t display. But, if they don’t take a social action initially, then the Cart Saver will display if they try to abandon the cart. While you can just use one of the tools, we’ve built them so they can work together in harmony.

    Essentially you can use any type of campaign that you would like. One campaign per webpage on your site.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Who is behind Cart Rocket?

    Cart Rocket was founded by Garrett Pierson and Scott Brandley, creators of Shopper Approved - the #1 customer rating and review company in the United States. They help clients such as 1800Flowers.com, Quicken Loans, B&H Photo, NameCheap.com, 1800Contacts.com, and over 2,500 other companies to collect, manage and display 5-Star reviews in Google, Yahoo and Bing.

    Garrett and Scott launched Cart Rocket because website and shopping cart abandonment are the leading causes of lost traffic and sales for virtually every merchant online. Cart Rocket is the most effective, long-term, affordable solution to this problem, and has helped to save their client’s tens of thousands of sales.


    Is Cart Rocket easy to install?

    Yes. You simply setup your campaign, and then add one line of code to the pages that you want the campaigns to display on. You also add one additional line of code to your ‘Thank You / Confirmation’ page to track the conversions. It only take a few minutes to be completely up and running.


    Can I customize the Cart Rocket pop-ups?

    Yes. There are several things you can customize, including all of the text and all of the color pallets to precisely match your website’s look and feel. You can also add your own custom sidebar scrolling image if you like. In addition, you can also add your website name or logo to the bottom left-hand corner.

    If you would like custom design and campaign work you can purchase a setup fee with one of our sales reps. Call 1-800-264-4059 Ext 1


    What are the different Cart Rocket Campaigns?

    Page Saver- Cart Rocket’s Page Saver instantly improves exit and bounce rates on your landing pages by displaying helpful information, special promotions, discount offers or any other engaging content to help re-ignite your customer’s interest and convince them to stay on your website.

    Social Stack- This option allows each visitor stack up to 3 coupon codes in exchange for 3 social actions. The Social Stack allows unique visitors to share your webpage with their friends and circles in order to access the maximum discount offered.** Cart Rocket’s Social Stack allows you to offer discount incentives to your visitors in exchange for a Like, Share, +1 or Tweet. These social actions promote your website for free across all of the major social networks. Plus, 1/3rd of the customers that promote you end up buying from you.

    Cart Saver- This option offers a discount only when a visitor motions to exit their shopping cart. It will only appear for unique visitors who have not already taken a social action to gain access to another discount. Having an instantaneous discount will greatly lower cart abandonment, and boost sales. Cart Rocket’s Cart Saver instantly lowers your cart abandonment by displaying special discount offers to your customers the instant they attempt to abandon their shopping cart. Statistically, 37% of these customers stay and buy - saving you a significant number of sales.

    Email Boost - ‘Email Boost’ gives you the ability to collect customer emails in exchange for a discount, allowing you to automatically create a fresh, continual stream of engaged visitors to sell to. Plus, Email Boost integrates with all of the major email service providers.

    Custom Contest- ‘Don’t want to give away discounts? The ‘Custom Contest’ is a great alternative! With the Custom Contest, you can give away virtually anything and collect a social action, along with each visitors name, email and phone number with every entry.

    Simply Social- If you own a blog, or simply just want to collect social actions on your website without any incentives, then ‘Simply Social’ is a great option. This is particularly useful for informational type websites.

    **Depending on the setup of your website’s shopping cart, the coupons acquired can be used all at once within a single purchase, or individually with only one coupon per transaction.

    See examples of the campaign types here - http://cartrocket.com/#graphics


    How does Cart Rocket compare to the competition?

    While there are other companies that offer comparable services, they only offer single tools instead of the all-inclusive software solution we provide. But, if you were to group our competitors together as a whole, here’s how our services compare:

    - Cart Rocket is the only company that bases their exit technology on heat mapping spheres instead of the browser plane. This enables you to see exactly where each customer attempted to leave (red circles), and also shows you which customers were leaving, saw Cart Rocket, and decided to stay and buy (green circles).


    - Cart Rocket gives you the ability to trade discounts for up to 3 social actions per visitor, allowing you to ‘stack’ promotions in order to maximize your social impact. Other services only trade one discount for one social action.


    - Cart Rocket is smart and strategically displays or hides the Page Saver, Social Stack and Cart Saver based on what each customer has seen. Other services can’t do this since they don’t have multiple tools all in the same solution.


    - Cart Rocket gives you the ability to run A/B testing on every campaign you create, which gives you the ability to test different campaigns against each other to see which one converts the highest. Other services don't offer split testing, which forces you to guess instead of basing your decisions on actual data.


    - Cart Rocket's simple, Pay-As-You-Grow pricing gives you full access to our entire suite of services at a great low price, starting at only $47/mo. Other companies charge you up to 20% for every sale they save, or gouge you with hefty monthly fees of $4,000 to $6,000/mo.


    - Cart Rocket offers low-cost ‘Done For You’ set up and graphic design services. By providing you with a dedicated account manager to set up your campaigns, and full access to our expert design team to create stunning offers, you get the maximum results possible in the fastest amount of time. Other services have a learning curve and take time to get up and running, requiring you to set up your own accounts, build your own campaigns and design your own graphics.


    How does the Pay-As-You-Grow pricing work with the 30 Day Free Trial?

    When you first sign up for Cart Rocket, you have 30 days to put Cart Rocket to the test (no credit card necessary unless you purchase a setup fee). Once the 30 days are up, if you like the results you’re getting you simply add a credit card to your account to continue.

    The great thing about our Pay-As-You-Grow pricing is that you only pay for Actions* that are collected, which means that we don’t get paid unless you get results first.

    *An action is any Cart Rocket event that is physically triggered by a visitor. Actions are cumulative and do not reset each month.


    Do I have to use the main Cart Rocket discount popup in conjunction with the Cart Saver, or can they be used separately?

    They can be used separately. The Cart Rocket system is smart, so if a visitor takes a social action from the initial offer, then the Cart Saver won’t display. But, if they don’t take a social action initially, then the Cart Saver will display if they try to abandon the cart. While you can just use one of the tools, we’ve built them so they can work together in harmony.

    Essentially you can use any type of campaign that you would like. One campaign per webpage on your site.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Who is behind Cart Rocket?FAQ View69T
    Is Cart Rocket easy to install?FAQ View62T
    Can I customize the Cart Rocket pop-ups?FAQ View52T
    What are the different Cart Rocket Campaigns?FAQ View45T
    How does Cart Rocket compare to the competition?FAQ View37T
    How does the Pay-As-You-Grow pricing work with the 30 Day Free Trial?FAQ View36T
    How do I offer discounts or incentives to my customers using Cart Rocket?FAQ View35T
    Do you offer a money back guarantee?FAQ View33T
    Will Cart Rocket work on phones and tablets?FAQ View32T
    Will Cart Rocket work on my website?FAQ View32T
    What kind of results can I expect using Cart Rocket?FAQ View27T
    Can we split test? How does A/B split testing work?FAQ View27T
    Can I use Cart Rocket on more than one website?FAQ View26T
    Do I have to sell a product or service to use Cart Rocket?FAQ View26T
    Do you offer an affiliate program?FAQ View24T
    How does multi-variable testing work within a campaign?FAQ View20T
    What social networks does Cart Rocket work with?FAQ View20T
    How does Cart Rocket help me get more traffic?FAQ View19T
    How does Cart Rocket help me make more sales?FAQ View19T
    How does Cart Rocket help me get more social proof?FAQ View17T
    Do I have to use the main Cart Rocket discount popup in conjunction with the Cart Saver, or can they be used separately?Technical Questions View36T
    Do I have to use On Exit for Cart Saver?Technical Questions View28T
    I'm not getting any Facebook Likes, what's up.Technical Questions View24T
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